VI

Returns & exchanges

TJO follows The Gate returns policy: exchange or return within 7 days of purchase (or of delivery for shipped orders) at any The Gate store — you don't need to go back to the store you bought from.

Conditions

  • Keep your receipt (paper, or the receipt sent on Zalo/message).
  • Item unworn, unwashed, with all tags and labels attached.

Options

  • Exchange for another size, colour or item; any price difference is paid or refunded.
  • Refund in cash at the store or by bank transfer (within 1–2 working days).
  • Sale items can be exchanged but not refunded.

Shipping costs for returns

  • If we made the mistake (wrong item, wrong size, defect), we cover shipping both ways.
  • For a change of mind or size, the customer covers shipping.

Not accepted

  • After 7 days.
  • Washed, worn, damaged items or items without tags.
  • No receipt or transaction can't be verified.

Manufacturing defects after 7 days: see the 3-month warranty.

Contact

Staff speak basic English. Updated: 22 October 2026